Website Terms of Use

1. Introduction

Welcome to the IKWA website.

These Terms of Use set out the conditions for accessing and using the website at https://ikwa.co.uk, operated by IKWA Ltd ("IKWA", "we", "us" or "our").

By using this website, you agree to comply with these Terms of Use. If you do not agree with these terms, you should not use the website.

These terms apply to visitors to our website, including prospective customers, existing customers, business partners and other individuals accessing our content.

These Terms of Use relate only to your use of the website. Separate agreements and terms will apply to the purchase, licensing, implementation, support and use of IKWA's software applications and services.

2. About IKWA

IKWA Ltd is a UK-based technology company specialising in the design, development and delivery of applications built on the ServiceNow platform.

3. Use of This Website

You may use this website for lawful purposes, including to:

  • Learn about IKWA, our products and our services.
  • Explore our software applications and their capabilities.
  • Make enquiries about our products and services.
  • Request a demonstration or meeting.
  • Register interest in our Early Adopter Programme.
  • Contact us regarding potential business opportunities or partnerships.

You agree to use this website responsibly and in accordance with applicable laws.

You must not:

  • Use the website for any unlawful, fraudulent or malicious purpose.
  • Attempt to gain unauthorised access to the website, its hosting environment or any connected systems.
  • Introduce viruses, malware or other harmful code.
  • Attempt to disrupt, damage or interfere with the operation, availability or security of the website.
  • Use automated systems to extract, scrape or harvest website content or personal information without our prior written permission, except where permitted by applicable law.
  • Copy, reproduce, distribute or commercially exploit website content without the necessary permission.
  • Misrepresent your identity or provide knowingly false information through our website forms.

We reserve the right to restrict or suspend access to the website where we reasonably believe these terms have been breached or where necessary to protect the website, our business or other users.

4. Website Content and Information

We aim to ensure that the information published on this website is accurate, relevant and up to date.

The website provides general information about IKWA, our applications, our services and our capabilities. It is intended to help visitors understand what we offer and to support initial discussions with prospective customers.

Product descriptions, feature lists, screenshots, demonstrations, illustrations and other materials are provided for general information purposes. They may not reflect every available feature, configuration, integration or implementation option.

Although we take reasonable care in preparing our content, we do not guarantee that all information on the website will always be complete, accurate or current.

We may update, amend or remove content at any time without prior notice.

Nothing on this website constitutes a binding offer to supply software, products or services. Any commercial proposal, licence, implementation or other engagement will be subject to a separate written agreement between IKWA and the relevant customer.

5. Intellectual Property

Unless otherwise stated, all intellectual property rights in the content of this website are owned by or licensed to IKWA Ltd.

This includes, but is not limited to:

  • Text, descriptions and written materials.
  • IKWA branding, logos and product names.
  • Website design, layout and visual elements.
  • Graphics, illustrations and images.
  • Product screenshots, demonstrations and promotional materials.
  • Original software descriptions and other proprietary content.

You may view, download or print reasonable extracts of website content for your own personal or internal business reference, provided that you do not modify the material, remove any copyright or ownership notices, or use it for commercial redistribution.

You must not reproduce, republish, distribute, modify or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

All rights not expressly granted under these terms are reserved by IKWA.

Nothing in these terms transfers ownership of any intellectual property to you.

6. IKWA Applications and Services

IKWA designs and develops software applications and services, including applications built on the ServiceNow platform.

Information about our applications on this website is provided to help prospective customers understand their purpose, capabilities and potential benefits.

Access to, licensing of, implementation of and support for IKWA applications are governed by separate agreements, which may include:

  • Software licence agreements.
  • Subscription or site licence terms.
  • Implementation and professional services agreements.
  • Support and maintenance agreements.
  • Data processing agreements.
  • Early Adopter Programme agreements.

Where there is a conflict between these Terms of Use and a separate signed agreement relating to an IKWA product or service, the relevant signed agreement will take precedence in relation to that product or service.

Nothing on this website grants you a licence to access, install, copy, modify or use any IKWA software application.

7. ServiceNow and Third-Party Trademarks

IKWA develops applications for the ServiceNow platform and may refer to ServiceNow and other third-party products, companies and services on this website.

ServiceNow and its associated names, logos and trademarks are the property of ServiceNow, Inc. or its relevant rights holders.

All other third-party names, logos and trademarks remain the property of their respective owners.

References to third-party products, services or organisations are for identification and informational purposes only. Unless expressly stated, such references do not imply endorsement, sponsorship or a formal commercial relationship beyond any relationship specifically described.

8. Enquiries, Demonstrations and Early Adopter Programme

Our website may allow you to submit enquiries, request product demonstrations or register your interest in our Early Adopter Programme.

When submitting information through these forms, you agree to provide information that is accurate and not misleading.

Submitting an enquiry, requesting a demonstration or registering interest in the Early Adopter Programme does not create a contractual relationship or guarantee that IKWA will provide a product, service, licence or place on a programme.

Any participation in the Early Adopter Programme, including access to software, trial arrangements, support, benefits or other commitments, will be subject to separate terms or an agreement provided by IKWA.

We will handle personal information submitted through our website in accordance with our Privacy Notice.

9. Website Availability

We aim to keep our website available and operating effectively. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

We may temporarily suspend, restrict or modify access to all or part of the website for maintenance, security, technical, operational or business reasons.

We will take reasonable steps to minimise disruption where practicable but are not responsible for interruptions or unavailability beyond our reasonable control.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services, including the ServiceNow Store, LinkedIn and other external resources.

These links are provided for convenience and informational purposes.

IKWA does not control third-party websites and is not responsible for their content, availability, security, privacy practices or terms of use.

The inclusion of a link does not necessarily imply endorsement of the linked website, product or service.

You access third-party websites at your own discretion and should review their applicable terms and privacy notices.

11. Limitation of Liability

We take reasonable care in operating our website and providing information through it. However, to the extent permitted by applicable law, IKWA will not be liable for losses arising from:

  • Your reliance on general information published on the website without obtaining appropriate confirmation for your particular requirements.
  • Temporary unavailability, interruption or technical issues affecting the website.
  • Viruses or other harmful components originating from circumstances outside our reasonable control.
  • Your use of third-party websites or services linked from our website.
  • Unauthorised access or interference caused by circumstances outside our reasonable control, where we have taken reasonable protective measures.

Nothing in these Terms of Use excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

If you are acting as a consumer, nothing in these terms affects any rights you have under applicable consumer protection legislation.

Where you use the website in the course of business, IKWA's liability will be subject to applicable law and any relevant separate agreement between the parties.

12. Privacy and Data Protection

We may collect and process personal information when you visit our website, submit an enquiry, request a demonstration, register for our Early Adopter Programme or otherwise interact with IKWA.

Our collection, use, storage and protection of personal information are explained in our Privacy Notice.

Please review our Privacy Notice to understand how we handle personal information and how you can exercise your data protection rights.

13. Changes to These Terms

We may revise these Terms of Use from time to time to reflect changes to our website, business operations, services or legal requirements.

Any updated version will be published on this page, with the revised date displayed at the beginning of the document.

We encourage you to review these terms periodically.

Your continued use of the website following publication of updated terms will be subject to those terms, to the extent permitted by applicable law.

14. Governing Law and Jurisdiction

These Terms of Use and any dispute or claim arising from your use of this website will be governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes arising in connection with these terms, subject to any mandatory legal rights or jurisdictional protections that apply to you.

15. Contact Us

If you have any questions about these Terms of Use or the operation of our website, please contact us.

IKWA Ltd
Website:https://ikwa.co.uk
Email: SupportTeam@Ikwa.cloud
Registered address: The Racquets Court, College Street, Newcastle Upon Tyne, England, NE1 8JG